DART release DART Self Service

New!

DART Reporting has released a new solution. DART self Service is a new solution that provides businesses with a corporate reporting solution for just £5,000. You will receive the latest version of DART Reporting and 2 days advanced training, to give you the ability to use DART across your business / department. For more information, please visit DART Self Service, or contact us on sales@alphametrics.co.uk or call 01763 242277.

Dacorum PILOT DART Benefit Performance Solution

New!

Dacorum Borough Council has chosen to work with DART Reporting to develop a performance reporting solution from their Northgate Revenue and Benefit system. The solution has been developed in partnership with Dacorum and gives a full suite of reports for overall benefits performance including, staff activities / performance summary / caseload summary. These reports are daily / weekly and monthly frequencies.

DART Reporting partner with Q-Matic UK

New!

DART Reporting has become a reporting partner of Q-Matic UK, to provide combined multi-channel reporting across Local Authority Contact Centres / One Stop Shops. An example of this is the solution Alphametrics provided to Wycombe District Council. An online demo is available to view reports developed.

DART Support online query form

New!

Existing DART customers can now use the online support query form to contact us about DART queries or requests.

Alphametrics at NEC 22-23 September

Alphametrics will be manning a stand at the Call Centre & Customer Management Expo 2009 at the NEC on the 22nd and 23rd September 2009. Please come and see us at stand M11. For more information, see http://www.callcentre-expo.co.uk

Leicester City Council choose DART Reporting

Leicester City Council has selected DART Reporting for their Customer Service Department.

Wycombe District Council choose DART Reporting

Wycombe District Council has selected DART Reporting. DART will be implemented to provide dashboards and historical reports for Wycombe District Council's Customer Service Centre. Senior management and the contact centre manager will have access to KPI and operational data from both CRM and telephony systems via a single browser-based point of service. To produce the required reports, DART will be connected to Northgate Front Office CRM, Cisco IPCC Telephony and Q-Matic Queuing Systems. The solution is expected to go live this Spring.

DART connects to leading DMS

DART Reporting has recently completed a “proof of concept” working with a leading document management solution (DMS) provider. The solution has provided performance and workload information within both real time and historical instances. This will enable management to run adhoc reports quickly and efficiently to gain an up to date view of their department and its performance. This concept will assist with key deliverables within Revenue and Benefit Departments.

DART Queuing System

Broxtowe Borough Council has developed DART within their Customer Service centre for use as a customer queuing system. In the absence of a stand alone queuing system, Broxtowe utilised its existing central reporting system DART, to report on a real time and historical basis activity in the face to face access channel. DART has been developed to interrogate the data captured in the “Northgate face to face service form” and as a result a real time snap shot of activity in this access channel is immediately available to the contact centre, details of which are then projected onto screens within the centre. The real time face to face screen polls every 2 seconds enabling the contact centre to distribute its resources according to demand.

Warrington Borough Council choose DART Reporting

Warrington Borough Council has selected DART Reporting. DART will be implemented to provide dashboards and historical reports for Warrington Borough Council's contact centre. Council members, senior management and the contact centre manager will have access to KPI and operational data from both CRM and telephony systems via a single browser-based point of service. To produce the required reports, DART will be connected to Northgate Front Office, Siemens Contact centre and Tiger call logging System. The solution is expected to go live this summer.

Hertfordshire County Council use DART for anti-social statistic collection

DART is now being used by Hertfordshire County Council to extract anti-social behaviour statistics on-demand from Hertsmere Borough Council for upload into their GIS-enabled Multi-Agency Information & Data Access System (MIDAS). Within Hertsmere, DART extracts and combines data from the environmental and CRM systems and publishes the results via the web. DART provides a data quality report which clearly shows missing or invalid data in the source systems before publication. DART is the first system in the region to allow the MIDAS team instant access to anti-social data - all within a secure system environment.

Hertsmere Borough Council use DART for anti-social statistics reporting

DART will be used to collect anti-social behaviour statistics from a number of source systems within the council. DART will then re-categorise, combine and publish the information automatically to the crime unit at Hertfordshire County Council for import into their MIDAS system. Quality control reports have also been produced to ensure the data is not missing or incorrect before publication. A first phase of the solution is due to go live at the end of August.

Broxtowe Borough Council contact centre reporting is delivered

DART is delivering real-time statistics and historical reports to the contact centre department. All key metrics are included in the reports, such as service levels, queue status, agent status and summaries. Service levels are recalculated in real-time to ensure any deviation in service quality is spotted and resolved quickly and effectively.

Hertsmere Borough Council contact centre reporting goes live

DART has successfully been implemented to provide dashboards and historical reports for Hertsmere Borough Council's contact centre. Council members, senior management and the contact centre manager can now access KPI and operational data from both CRM and telephony systems via a single browser-based point of service. To produce the required reports, DART was connected to LA CRM from ISB, Siemens Agile Procenter and AI Office.

Broxtowe Borough Council select DART for Corporate reporting

Broxtowe Borough Council has chosen DART to provide real-time dashboards and historical reporting for their new contact centre. The solution will give the contact centre manager, team leaders and senior management access to data from Northgate CRM, Cisco IPCC and in-house spreadsheets via a single browser-based point of service.

Mansfield District Council use DART to produce request and official complaint reports

The Contact Centre solution at Mansfield has been extended to provide a number of summary reports from the CRM system showing requests made by the public (e.g. bin collection) and also official complaints. An enquiry report has also been developed allowing contact centre users a quick and easy way of locating cases on the CRM.

Mansfield District Council Contact Centre reporting goes live

Contact Centre performance reporting at Mansfield District Council has gone live. The solution provides key performance metrics on service levels and agent efficiency with drilldown to detailed call information when required. The reports also provide resource assessments and statistics outside of the contact centre to monitor efficiency of staff in departments across the authority.

Hertsmere Borough Council choose DART

Hertsmere Borough Council have selected DART to initially provide critical HR reports for senior management. The solution is expected to go live in the next few months.

Mansfield District Council choose DART

Mansfield District Council have selected DART to initially provide contact centre performance reporting. Wider access, and further connections are planned for the coming months...