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Our professional and friendly team are experienced in all phases of solution delivery,
from requirements capture and analysis of your existing business processes through to
implementation and training.
From our offices in Royston we provide support and implementation of the DART platform
and local government solutions. We also provide support for a treasury product for Europe
and North America. |
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Did you know ?
Our Royston office is part of a wider organisation of companies with offices in Thailand, Japan, USA and Belgium.
Visit our company website for more information: http://www.alpha-fss.com |
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A few words from our Royston-based team
Chris Batt - UK Sales Director
"My background is primarily in the Public Sector industry having worked on many projects over the last 6 years. I have experience in many areas of Local Authorities but most recently working within Revenue and Benefits, along with Customer Service departments. I have been lucky enough to have experienced and helped manage successful projects over the years in Local Authorities varying in size from small recruitment campaigns to large outsourced contracts. To be involved with DART Reporting and introducing it to the Local Government market is an extremely exciting experience, and to see DART delivering real benefits to users on site gives all of the Team a real drive." |
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Parichart Nernthong - Managing Director
"I have worked with the company for 14 years since it was established. I am so happy to see the company grow up and proud to see how the business has developed. I am glad to be one of the members in our organization building up our qualified staff to provide the best service and find the best solutions for our clients. I am expecting to see success for our new generation of younger staff developing our new product, DART Reporting, which I believe will support new standards of information presentation and exchange for customers across a range of business areas in the public and private sectors."
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Anthony Moran - Customer Support Manager
"I have been working in Customer Support since 2000, mainly at the implementation and maintenance stages. I have worked for large organisations co-ordinating with many separate groups on one project as well as other projects with just single groups. We have a lot of positive experience in problem solving, problem isolation, recovery planning, communication and reliability. We look forward to delivering and maintaining high value solutions for you." |
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Kim Whitehorn - Product Manager
"I’ve been working in software development and support for over 11 years now, although had been programming for many years before that. I have therefore experienced the full software lifecycle from the first concept, architectural design, development, deployment and on-site support. My main areas had been in Treasury systems and in core website structures used for over 130 newspaper websites across the country and importing thousands of data records each day. For DART, I was involved from its conception and then its prototyping phase and seen it through design, development and now pleased to see it being used to the benefit of users on site. It’s good to see it reducing users workload in repetitive operations and allowing the right people to easily see the data they really need." |
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Masmanee Chapman - Senior Business Analyst
"I have been working in our product development and support for over 14 years, and DART Reporting is one the products of which we are most proud. Alphametrics seeks to build long term relationship with our clients by making sure they get complete satisfaction from our products and services. Since we launched DART last year, seeing our clients receive real benefits from using DART and enjoying using it has been very rewarding."
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Matt Urbanowski - Senior Technical Consultant
"I have been working on the implementation of reporting solutions for Contact Centre and CRM systems as well as producing other statistical solutions for Local Government since 2006. I have also had technical experience with the development of DART. Having this experience really helps in supporting customers and being able to know what the capabilities of the underlying engine are. My background prior to this includes a University degree and professional experience in website development and the design, implementation and support of an in-house and customized CRM systems." |
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James Endacott – Customer Support Analyst
"I have worked at Alphametrics since 2008. This is my first role since graduating from University, where I studied Mathematics. I have received training on joining and have been involved with multiple development projects in my time here. I am really impressed with the products and services that Alphametrics provide, and look forward to being a part of this growing company and delivering our solutions to both new and existing clients."
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Judith Berry – Customer Support Analyst
"I have recently joined Alphametrics as part of their expansion of the DART Customer Support Team. This is my first role since graduating from university, but I do have Customer Support experience from a previous role in the public sector. DART is at an exciting stage of its lifespan, and I feel lucky to be a part of its growth. I have recently started on various project work but I am relishing the chance to get further involved in the upcoming projects and development." |
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Bundit Srirapun – Senior Technical Consultant
"I have been working in software development and support as a Senior Technical Analyst for 5 years in the DART team. So far, most of my work has been related with DART product including implementation, performance tuning, report design and customer support. These help me to understand the customer issues and how to help them achieve their goal. I graduated from university with a BSc in Computer Science."
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Nikolaos Kantas – Treasury Support Analyst
"I have been working for Alphametrics for about two years. The company’s expansion over the years and success are directly related to the professionalism in all solutions provided. The company’s standards from product design to implementation are really high. The fact that I am able to contribute in most stages until product delivery, is what really excites me. The team communication is definitely what helped reach that level of expertise."
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Robert Liu – Senior Business Analyst
"I joined Alphametrics in 2006 after graduating with an MSci Physics degree. I was able to learn the ropes quickly given the friendly and supportive environment here in the office. My main responsibilities include customer support, product development and project implementation. Over the years I have had the privilege to work with clients in London, across Europe and in Tokyo. Working directly with our clients allows me to know exactly what they want and be able to feed that back to my colleagues around the world. It is rewarding to see Alphametrics’ solutions benefiting so many organisations and being used by so many people."
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